The web address (URL) of the Mercell Source-to-Contract platform will change on 22 September 2022. 

 

The new web address to log in will be https://s2c.mercell.com, replacing https://hub.negometrix.com. 

 

At the same time, notifications from the platform will be sent by noreply@s2c.mercell.com.

 

What this means for you

You won’t experience any issues due to this technical change. After the change, visitors of outdated web addresses will automatically be redirected.

 

New Service Desk email address

The email address of our customer support in the EU is now support-nl@mercell.com. Emails sent to the old address, will be automatically forwarded.

 

What you can do right now

It’s important to whitelist or add noreply@s2c.mercell.com to your contacts (perhaps with the help of local IT Support).

 

Additional information has been shared with organisations who have a Single Sign-On or API implementation setup. Contact your account manager in case you have not received this.

 

The reason for this change

Mercell Source-to-Contract is being used all over Europe within the Mercell Group. The new web address contributes to a uniform and recognisable platform for all users of the Mercell software. 


TABLE OF CONTENTS


FAQ

General

  • Why this change?
    • Mercell Source-to-Contract is being used all over Europe within the Mercell Group. The new web address contributes to a uniform and recognisable platform for all users of the Mercell software. Keeping Negometrix.com as the web address of the application would be confusing.
  • Do we have to inform our suppliers?
    • Mercell will inform all users subscribed to our release notes. 
  • When will the change take place?
    • 22 september 2022.
  • For how long will web addresses containing Negometrix.com be redirected to Mercell.com related domains?
    • We will do this as long as necessary.
  • Will my login details change?
    • No
  • What will be the new web address?
  • Will the IP address change?
    • No.
  • Will I have to whitelist a new email address?
    • After 22 September 2022, notifications from the platform will be sent by noreply@s2c.mercell.com. Please contact your IT department how to ensure receiving those notifications in the future. Or check the support for your email application, like Microsoft Outlook.
  • What will happen to scheduled reports (SFTP)?
    • These are not affected.
  • Will Negometrix3 change as well? 
    • No
  • What will be the new web address of the support articles for help?
    • This information will follow.

APIs and Single Sign-On

  • What will happen to our Single Sign-on setup?
  • What will I have to do for our Portal API to work?
    • These organisations have been informed separately. Contact your account manager in case you have not received this.
  • What will I have to do for our DMS integration to work?
    • These organisations have been informed separately. Contact your account manager in case you have not received this.

Intake Management

  • Will I have to change our web address of the intake form? 
    • No, the web address will automatically change. We advise to updated other locations where you shared the old web address. Old web address will redirect automatically.

Tender Management

  • What will happen to the connection with TenderNed and TED?
    • Nothing will change there. A web address published on TED and TenderNed before the change, will redirect automatically.
  • Will I have to update our templates?
    • Yes, in case you mention old web addresses in there, please update them after the update. The same holds for the email address of our support. Old web address will redirect automatically.
  • What will happen to the web address used in invites to our suppliers? 
    • After the update, new invites will automatically include the new web address. Old web address will redirect automatically.
  • What will happen to our web addresses on our own websites?
    • We strongly advise you to update these web addresses after the update. Old web address will redirect automatically.

Contract Management

  • What will happend to scheduled reports using the SFTP server setup?
    • These are not affected by the change.
  • What will happend to weblink documents?
    • The web address of these documents will update automatically. Old web address will redirect automatically.

Leveranciersmanagement

  • What will happen to our page where we qualify suppliers?
    • After the update, this page will automatically have a new web address. We strongly advise you to update these web addresses after the update. Old web address will redirect automatically.
  • What will happen to notifications to suppliers including web addresses to update statements? 
    • Messages sent before the update will automatically redirect. After the update, new invites will automatically include the new web address.

Performance surveys

  • What will happen to the web address of the surveys?
    • The web address of these documents will update automatically.  Old web address will redirect automatically.

Service Desk

  • Will the email address of your service desk change? 
  • Is the Service Desk still located in the Netherlands?
    • Yes, the Service Desk is still located in the Netherlands, but we are expanding to other countries within the group as the roll out of our product continues.